09:30-10:00

Registration. Welcome coffee

10:00-12:00                 

Block #1

-Welcome message.

-Corporate Travel Trends.  What is the industry after in 2018? 
Winfried Barczaitis, managing owner of Barczaitis GbR Business Support, veteran in the travel industry for 40 years.

-The essence of managed business travel. Polish perspective.  
Maciej Niechaj, sales manager  HRG Poland

-Corporate Travel Program and its specifics in «small markets». 
Baiba Luse, Head of Business travel department, Baltic Travel Group

-Panel discussion on corporate Hotel Program 
Zaneta Szpakowska, Director Global Sales  Marriott International 
Ewa Orlewska, Global Hospitality Project Manager, Travelport 
Monika Banka, Event & Marketing Coordinator, Tupperware

1. At what point should corporate buyers start considering corporate rates with hotels? 
2. What are the benefits and drawbacks of corporate agreements with hotels? 
3. Do hoteliers need corporate segment? 
4. Why corporate customers are often faced with difficulties  with corporate agreements, such as uploading of corporate tariffs in GDSs 
5. What is the role of TMS in  case corporate buyers sing up with hotels directly? 
6. What do customers lack in modern hotel programs? What additional benefits could be included for corporate clients? 
7. Are corporate hotel tariffs and guests’ loyalty programs  friendly?

12:00-12:30

Networking coffee break

12:30-14:00                                    

Block #2

Moderator - Michał Bernatek,Regional Sales Director, Weco-Travel Services

-Corporate agreements with Airlines. Panel discussion 
Wojciech Borys, Aeroflot 
Anna Luchowska, Grupa Zywiec

1. When the corporate buyer should start thinking about the direct agreement with airline company? What are the requirements of airlines to buyers who are looking at 3D agreements? 
2. Is it possible to open new benefits for corporate clients: iimprove and accelerate group transportation services / replacement of the full name without penalties and errors in booking for corporate customers? 
3. What do airlines and buyers think about ban on double bookings with subsequent cancellation? 
4. The optimal time of booking. Are figures 21.14.7 days before departure still relevant to ensure best price? 
5. Do airlines have in plans introducing special services (ex dedicated travel managers for corporate clients?)

-To TMC or not. Moving from TMC to In-house Travel Department and back.
Chris Pouney, MSc. MCIPS, Corporate Travel Procurement Consultant, Severnside Consulting (London)

-SLA & Procurement strategies. 
Anna Kuznetsova, 25 years experience in business travel market, expert in integration of  international practices into local markets.

14:00-15:00

Lunch

15:00-17:00            

Block #3. PRO

-Traveller's centricity: should travel program be tailored to the travellers' needs? Travellers' tribes of the 21st century.
Gavin Teale , Travelport Managing Director Eastern Europe, Russia & CIS

-Travel program communication and compliance

-Sustainable corporate travel
Krzysztof Celuch, CEO\Owner in CELUCH Consulting

-Online booking tools, customer’s experience.

-Travel manager’s role. Qualifications for success.

17:00-18:00

Closing Cocktail