Proton business hotel: there are no minor things in customer care
One single mission unites Proton staff team — to do everything to make Proton guests feel at home and to offer them everything they need for work and leisure. The hotel’s address is: 22 Novozavodskaya str. The hotel has 89 rooms.
Proton is the member of Best Eastern Hotels international network.
The hotel offers its guests free Wi-Fi in the rooms and on the whole hotel territory, a restaurant, a bar, a computer class, a shop, a gym, a sauna, dry clean, round the clock room service, limousine service, shuttle service, free parking for hotel guests.
Proton staff team is engaged in constant activities aimed at promoting the hotel’s positive brand image. Moscow government has awarded the hotel with an annual Crystal rook prize in the High hospitality and service standards category, thus honoring team work of all hotel services.
Advantages of the hotel:
- high level of technical equipment, comfort and safety;
- proximity to the Moscow City business centre, Expocentre exhibition centre, Fili park, «Victory Park on Poklonnaya Gora» memorial complex;
- online booking;
- a large variety of special offers;
- great opportunities for leisure and health care.
In 2012 Proton took part in the Business and Conference Hotel Attestation Program of the Russian Association of Business Travel and was certified as a business hotel. Hotel managers admit that participation in the attestation procedure was a strategic step that was made to develop a new marketing and price policy. ABT certificate and expert recommendations have helped the hotel increase its occupancy rate and attract new clients.
Business facilities:
- Proton business hall. Maximum capacity is 50 persons;
- Kosmos business centre. Maximum capacity is 40 persons;
- Angara business centre. Maximum capacity is 80 persons;
- Rokot business centre. Maximum capacity is 80 persons;
- modern high quality office appliances, interpreter services;
- various conference packages;
- catering services.
Hotel staff has taken a number of steps to improve service quality. In standard rooms, de luxes and suites bed linen, mattresses, pillows and blankets were replaced. Besides, business zones have been redesigned. Now there are posters in every hall that are a bright addition to the existing interiors. The restaurant team has increased menu variety and developed a number of seasonal offers for the guests. For example, now special offers for corporate events, weddings and New Year holidays are being developed.
Proton hotel regularly renews its special offers and develops unique loyalty programs. As part of the Profitable Weekend program you can rent a hall, equipment, shuttle services and a coffee break with a 50% discount.
In order to improve service quality and to make the hotel stay more convenient, starting from June 20th, 2013 a new transit room rate has been introduced for those staying at the hotel only during the daytime. There is also a new non-refundable room rate for electronic sales channel users, who are offered a 57% discount. Such a creative approach has yielded great results. For example, only in August 2013 three times as many rooms were booked through Booking.com as during the same period of the previous year.
According to the hotel staff team, only everyday work aimed to improve service quality can attract new clients and improve financial indices. ABT certificate is the proof of high service standards of Proton business hotel.
22 Novozavodskaya str, Moscow, Russia
Phone: 8 (495) 797-33-00/24;